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Tim Wade

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Tim Wade is an international Speaker and Consultant and Founder of CX Lab, marketing leader and passionate about behavioural sciences.

Summary:

Described as engaging and thought-provoking Tim is a recognised international speaker on customer experience and marketing. As a passionate, intelligent speaker Tim will inspire audiences to think bigger and bolder about their customer experience and brand strategy.

Biography:

As founder of CX Lab, a global customer experience and neuromarketing consultancy, Tim has lead the transformation of businesses across hospitality, retail, telecoms, financial services, beauty, B2B and technology.

It all began for Tim in fast paced retail. From there he climbed rapidly, gaining experience in senior roles in financial services, telecoms and hospitality. After success in corporate life, Tim’s entrepreneurial spirit was strong and after a stint as Managing Director of a management consultancy, he decided to start his own business.

The CX Lab philosophy is based on the facts and methods of science rather than the rhetoric of hype. Using the study of human behaviour to create customer and employee experiences that generate measurable and evidenced growth for organisations. This thinking brings new insight and real business growth to clients.

Tim brings this experience alive when he speaks, showcasing proven, tangible solutions and interesting stories and case studies that will differentiate and grow your organization.

Topic areas

Why customers don’t do what they say, why chocolate makes you buy more books and how you can improve your customer experience.
How to create a customer experience that differentiates your brand.
Creating a customer centric organisation.

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Testimonials:

Delegates at our 2015 conference were captivated by Tim’s illuminating session on highlighting the fundamental importance of customer experience. Several members commented on how interesting it was to hear from someone with such a good, proven track record. His message is relevant for any industry.

Liz Circuit, National Housing Maintenance Forum

The session delivered by Tim at our customer experience event was engaging and thought-provoking and certainly met the brief we had given him. His knowledge, real- life examples and questioning approach meant that delegates went away with ideas and perspectives that will help them on their customer experience journey. We would be happy to work with him and Smith+Co in the future.

Ellie Gittos - Transversal

Tim joined us in Australia as an international keynote speaker at the Customer 360 Symposium, a by-invitation conference for leaders in Customer Experience. I found Tim to be a pleasure to work with and highly knowledgeable and experienced in the field of Customer Experience. His keynote was very well received by our audience of enterprise marketing and Customer Experience leaders. I have no hesitation in recommending Tim as an expert in CX.

Mark Abay – Ashton Media