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Sales, Customer Service & CRM speakers

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More Alan O'Neill

Alan O'Neill

Alan is an expert in sales, retail, change, and customer service.
Alan is an international business consultant and non-exec board director working with blue-chip organisations across the spectrum of industry: in Financial Services, FMCG, Hospitality, Industrial, IT, Motor, Retail, Telcos, Tourism, Travel and others. With 30+ years of front line board level experience – he has lots of no-nonsense expertise with lots to say.
More Allan Leighton

Allan Leighton

Allan Leighton is the former CEO of Asda.
Allan Leighton is an English businessman, former CEO of Asda and former non-executive Chairman of the Royal Mail. He is currently the CEO of the Danish jewellery company Pandora.
More Andrew McMillan

Andrew McMillan

Andrew McMillan specialises in employee engagement, customer experience and the leadership required to create the link between the two.
Andrew McMillan spent 28 years working for the John Lewis Partnership, starting as a management trainee to becoming responsible for customer experience across the department store division. Andrew's aim is to make individuals and organisations happier and more fulfilled through a sense of collective purpose, so they engender trust, loyalty and advocacy from their customers while becoming more productive and, as a consequence, more profitable. He helps organisations join up their own internal dots to create their unique link between employee engagement and consistently great customer experience.
More Anthony Thomson

Anthony Thomson

Anthony Thomson is the co-founder of Metro Bank.
Anthony Thomson is one of the co-founders of Metro Bank, the UK's 1st high street bank in 150 years.
More Avril Millar

Avril Millar

Successful business advisor, serial Non Exec and Chairman and Management Today's Madame Guillotine.
Avril is an embracing combination of business adviser, occasional interim for step-change and serial Non Exec and Chairman. She is a regular columnist for Management Today 'Madame Guillotine', December 2012 achieved her first TEDx and in June 2013 published The Kama Sutra of Work which is both cheeky and will open your eyes to the possibilities of great work that you have never thought of!
More Bob Etherington

Bob Etherington

Bob Etherington is an author, trainer and business speaker. He is acknowledged as one of the 21st century’s leading authorities on modern face to face selling, negotiating and public speaking.
Bob has been developing his reputation for sales success since the 1970’s in a career that has spanned many key global markets and several recessions. He has sold products and services from Houston to Tokyo and from Norway to Johannesburg. He was also a Main Board Director of Reuters Transactions Services Ltd and since 2001 has run his own training company.
More Brent Hoberman

Brent Hoberman

Brent Hoberman is best known for founding the website lastminute.com
Brent Hoberman shot to fame as one of the bright young faces of the 'dot-com' boom, when he co-founded lastminute.com. Unlike many of his contemporaries, Brent's venture survived after the boom subsided, and he has strengthened and broadened his company since. Operating across multiple markets, lastminute.com has established approximately 13,600 supplier relationships and over 10 million subscribers.
More Cally Beaton

Cally Beaton

Cally is an experienced comedian, MC and after-dinner speaker in the corporate, education and charity sectors.
As well as being a successful stand-up, Cally has worked in the media industry for over 25 years (under her birth name Caroline Beaton). She has operated at senior management level in companies including ITV, MTV and Comedy Central and founded Road Trip Media in 2004. She is a BAFTA voting member and holds a seat on the Development Board of MTV’s Staying Alive Foundation. In short, she knows how to work a room!
More Caspar Berry

Caspar Berry

His advisory role in the Bond movie, Casino Royal, due to his expertise in poker, risk, and decision making.
Caspar Berry is the poker expert for several television shows, with his most recent credit being the poker adviser on recent James Bond movie, Casino Royal. Managing risk and decision making is key to Caspar's work and therefore his speaker ability allows him to direct the corporate world with a greater understanding of their decision making process.
More Chris Brindley

Chris Brindley

Chris Brindley is best known for being Managing Director of Regional Banking in Metro Bank.
Chris Brindley is a prominent UK Business Leader and MD of Metro Bank. He is a leading authority on Sales Management, Customer Experience, Employee Engagement & Satisfaction particularly within organisations where change is on the agenda.
More Chris Moon

Chris Moon

Chris Moon MBE exists to help people do what they do better, drawing on his unique experiences to illustrate principles people can use in their daily lives.
Chris Moon MBE is one of the most fortunate people to be alive you’re likely to meet and should be dead many times over. He’s a former British Officer who left the Army to work for a charity clearing landmines and unexploded ordnance.
More Chris Roebuck

Chris Roebuck

Chris Roebuck specializes in ameliorating business productivity and performance through increasing the efficiency of entrepreneurial leadership.
Chris Roebuck specializes in showing individual leaders and organisations how performance can be increased to add value, serve customers better, build brand and boost bottom line by 10% + for no cost using knowledge they already have.
More Clive Punter

Clive Punter

Clive is best known for his role in making LinkedIn the prolific business site it is today.
Clive spent 25 years in a very successful corporate career, went from the oldest media - outdoor (CEO at CBS Outdoor) to newest media - social (Global MD at LinkedIn). Clive left the bosom of corporate life to start GeniusQ, which is a 21st century business focused method which makes CEO’s and senior executives more successful and fulfilled.
More Colin Shaw

Colin Shaw

Colin Shaw is the CEO of the company Beyond Philosophy.
Colin Shaw is without question a world leader in Customer Experience. Since 2002, Colin has helped shape the whole industry with his four-bestselling books and thought leading work.
More Costas Markides

Costas Markides

Internationally renowned Professor of Strategic and International management, with an innovative edge. His main research interests are corporate entrepreneurship, corporate strategy and disruptive innovation.
Professor Constantinos 'Costas' Markides is a world leading business and strategy speaker. He is a professor of Strategic and International Management and holds the Robert P. Bauman Chair of Strategic Leadership at the London Business School.
More Debra Searle

Debra Searle

Debra Searle MVO, MBE is a Motivational Keynote Speaker, Gender Diversity Ambassador and Professional Adventurer, best known for being the third and youngest woman to row the Atlantic solo.
Debra Searle MVO, MBE is a professional adventurer and serial entrepreneur. Her expeditions have included rowing solo across the Atlantic and sailing around Antarctica. She has also launched four companies, is a published author, has worked as a presenter for the BBC and is a trusted corporate speaker. Debra’s spirit of adventure gained her an MBE from Her Majesty the Queen and a place on the board of The Duke of Edinburgh’s Award. She was later awarded an MVO in the 2014 New Year’s Honours. In Spring 2015, Debra and her company combined her two passions for adventure and gender equality by organising and leading an all-female team on an expedition in the Arctic Circle. The movie of Debra’s Atlantic story is currently in development in Hollywood.
More Diana Jervis Read

Diana Jervis Read

Award winning business advisor, mentor and speaker.
Diana is an expert in advising companies on driving growth through peak performance productivity, leadership and management, and what A-teams do differently. With an entrepreneurial and marketing background, she is a source of new ideas and techniques motivating teams to achieve more by doing less.
More Duncan MacPherson

Duncan MacPherson

Duncan is best known for his focus on a unique value proposition where professionals learn to brand themselves based on what they are worth rather than what they cost.
Duncan is CEO of Pareto Systems, a leading business development firm for professionals and corporations in knowledge-for-profit industries. Duncan is also an industry author and has published several books including the best-seller: BREAKTHROUGH Business Development, Take Your Business to The Next Level. As a speaker in high-demand, Duncan travels extensively throughout North America and around the world, conveying dynamic and fact-rich presentations. Duncan has a way of leaving his audience excited about implementing his processes that have been proven to pave the way to meaningful and measurable results in both their personal and professional lives.
More Ellis Watson

Ellis Watson

Reversing the decline in sales for the Sun and News of the World in his time as Marketing Director, through launching numerous cutting edge initiatives.
Ellis Watson is Managing Director of Newspapers at the Scottish media group, DC Thomson. Ellis' first break came as a very young Marketing Director at the Sun and News of the World, where he helped them reverse the decline in sales and launched numerous cutting edge initiatives. Ellis is known as one of the most inspiring, instinctive and intelligent speakers in Britain.
More Geoff Burch

Geoff Burch

Geoff Burch is an internationally renowned and highly motivational business speaker, television presenter and author.
The leading authority on sales, customers, leadership and change, Geoff is a best-selling author and business guru. Recently voted ‘Business Communicator of the Year’ by the UK Speechwriters’ Guild, Geoff is considered to be one of Europe’s most exciting and motivational experts.
More Geoff Ramm

Geoff Ramm

Geoff is an acclaimed international marketing and customer service speaker and published author.
Geoff is the creator of 'Celebrity Service' and ‘Observational Marketing’. He is also the author of OMG (Observational Marketing Greats) and an multi-award winning keynote speaker who has inspired audiences around the world including North America, South Africa and Asia.
More James Caan

James Caan

His role on the BBC programme, Dragon's Den, James Caan is one of the UK's most successful entrepreneurs.
James Caan has been developing and selling businesses for over 20 years, and has become one of the UK's most successful entrepreneurs. His success sparked from the international blooming of recruitment companies including the Alexander Mann Group and Humana International. Recently he has been seen to invest over £1million in his role on Dragon's Den over 4 series.
More John Caudwell

John Caudwell

Mobile phone retail billionaire and philanthropist.
The success of Phones 4U was as much the barometer as anything else. Starting with the opportunistic sale of a job lot of bricklike Motorola handsets, Mr Caudwell tapped into the sudden boom in mobile communications to build a national retail chain selling 26 phones every minute and employing as many as 3,000 in his home town of Stoke alone.
More John Moore

John Moore

John Moore is the former Starbucks Marketing Executive.
John was instrumental in Starbucks’ growth from a single premises in Seattle to a colossal global brand. He then headed marketing at Whole Foods Market. Given the value of word-of-mouth to any successful brand, John emphasises the need to use social media to engage fully with your customer base.
More John Petter

John Petter

John Petter is the Chief Executive of BT Consumer.
John Petter is the head of BT’s Consumer division and specialises in consumer proposition development, marketing and commercial strategy and call centre management.
More Kevin Gaskell

Kevin Gaskell

An extraordinary leader who led iconic brands Porsche, BMW and Lamborghini to unprecedented levels of success before creating global businesses from scratch.
As a CEO, chairman, founder and investor Kevin has enjoyed success in sectors including automotive, data, technology, manufacturing, brand marketing and professional services. He has repeatedly led teams to achieve extraordinary performance in companies ranging from 7 to 7,000 employees. One recognised as the best private equity investment of the year, another nominated as the World’s 7th most innovative company. Passionate about the development of leadership skills he is frequently sought to reinvigorate teams and companies.
More Lara Morgan

Lara Morgan

Lara Morgan is the Founder of Pacific Direct and a serial Entrepreneur.
Lara Morgan is widely known for building her own global leading licensing business, Pacific Direct. Over 17 years, she made luxury toiletry products for YSL, Bulgari, Penhaligons, Aveda, The White Company, Elemis and many others while steering Pacific Direct to become a world leading licensing business. In 2008, she sold her majority shareholding for £20million.
More Lord Alan Sugar

Lord Alan Sugar

"Pan Am takes good care of you. Marks & Spencer loves you. Securicor cares. I.B.M. says the customer is king. At Amstrad, we want your money!" Highly successful entrepreneur and self-made millionaire and heads up the UK's famous Apprentice on BBC
When thinking of Lord Alan Sugar it is difficult not to imagine the dreaded words ‘you’re fired’. However, it’s good to learn that although he doesn’t mince his words and definitely doesn’t suffer fools gladly, Lord Sugar is actually a considerate man and a philanthropist. He says what he means and can come across as abrupt at times, but his sense of humour is evident, as is his genuine desire to improve both the business and life experience of others.
More Marc Hogan

Marc Hogan

Sales and inspirational communication expert.
Marc’s Funny Business, S.A.L.E.S. and Inspirational Communication programmes have inspired audiences to seek out opportunities, tackle challenges and improve their communication and influencing skills.
More Mark Palmer

Mark Palmer

Mark Palmer is the Marketing Director for Pret A Manager.
The former Marketer of the Year now advises other rapid growth consumer businesses. Mark advocates outsourcing to increase speed, investing in brand as opposed to machinery. He also argues that nobody should be afraid of niche markets.
More Marty Wilson

Marty Wilson

Marty Wilson is a former Australian Comic of the Year who has interviewed over 1,000 inspirational people for his bestselling book series.
Marty’s keynotes and workshops are rammed full of scientific knowledge and takeaway tips and strategies, but they are delivered with countless hilarious stories that can keep even the most cynical audience on side.
More Merlin Stone

Merlin Stone

Professor Merlin Stone is one of the UK's most experienced consultants, researchers, lecturers and trainers in managing customers.
Professor Merlin Stone is one of the UK's top experts in marketing, customer management and customer insight. After a long career in management, research, management consulting and universities, he now runs his own consulting, research and training practice.
More Michael Hay

Michael Hay

Michael Hay is a former IKEA Creative Director.
Former IKEA Creative Director Michael looks at the lessons the furniture giant can teach from embracing creative thinking and simplicity to maintaining a customer focus.
More Michael Jackson

Michael Jackson

Michael is a global speaker on sales, change and strategy and has been hugely successful in presenting all across the planet.
Over his speaking career, Michael has successfully presented at over 2500 conferences in the last 15 years as a speaker at events around the world. As a professional speaker Michael shows audiences how to clearly understand the future of their own role in business, the changing requirements of the workplace and how to connect more with their company and colleagues.
More Nadine B Hack

Nadine B Hack

Master at engaging wildly divergent stakeholders for the benefit of each and all!
Hack has turned adversaries into allies throughout the world. Her pioneering work on engagement leadership and her unique framework Strategic Relational Engagement (SRE™) is based on decades of real-life success in bringing together diverse stakeholders to find common ground and achieve great goals. Named one of Top 100 Thought Leaders in Trustworthy Business Behavior, Hack works with executives of Fortune 500 companies, heads of state, and leaders of global organizations.
More Nick Fewings

Nick Fewings

Nick is a global team-building expert, international speaker, author and creator of the Team DyNAmics© Model that helps teams measure how effectively they are working together.
Nick works with global brands, helping their teams to achieve greater success by enabling them to understand WHO is in their team, WHAT their team exists to do and HOW effectively they are working together. Nick’s spoken at over 500 conferences worldwide, often receiving the “Top Speaker” accolade. He has been called “Mr Infotainment”, based on his style of presentation, which is entertaining whilst providing information, hints and tips that can be applied immediately with positive results.
More Nick Jenkins

Nick Jenkins

Founder of online personalised greeting card website Moonpig.com and now a Dragon’s Den Investor.
Nick Jenkins is the founder of Moonpig.com, the online greeting card website – an idea that started whilst at university.
More Richard Branson

Richard Branson

Richard is the founder of the internationally successful Virgin Group.
Richard Branson is best known as the founder of Virgin Group, which comprises more than 400 companies. His first business venture was a magazine called Student at the age of 16. In 1970, he set up a mail-order record business. In 1972, he opened a chain of record stores, Virgin Records, later known as Virgin Megastores. Richard's Virgin brand grew rapidly during the 1980s, as he set up Virgin Atlantic and expanded the Virgin Records music label. Richard is now the 6th richest person in the UK, according to the Forbes 2013 list of billionaires, with an estimated net worth of £2.8 billion.
More Roger Flynn

Roger Flynn

Best known for being the former Chief Executive of BBC Ventures Group
An accomplished businessman and public speaker whose experience is unique having worked at a Director/CEO level in five global companies across multiple industries at times of rapid change. He has run businesses with turnovers between £400m and £2bn, with millions of customers and thousands of staff. Whilst at BBC, Roger delivered 3 successful businesses creating and adding over £750m of value to the BBC. He was also instrumental in the overall BBC wide change programme.
More Sir Terry Leahy

Sir Terry Leahy

"The workers have to believe in the business for reasons other than remuneration." Regarded as one of the most respected business leaders in Europe.
By the time Sir Terry Leahy stepped down as Chief Executive of Tesco in 2011, the company had become an international retail phenomenon. Attracting one in every eight pounds spent in Britain, it's now the UK's biggest supermarket chain and the third biggest in the world - with 350,000 employees and 2,000 stores.
More Stephen Archer

Stephen Archer

Stephen is a world leading business adviser and analyst.
A consultant to FTSE 100 and multi-national companies in the UK, USA and beyond at CEO level, Stephen is well placed to provide commentary on business, economic and business trends and offer insightful perspectives on the changing nature of the world economy and corporate world. Stephen talks both in the capacity of an advisor to businesses and from the perspective of a business owner and someone who has set up and sold businesses in the past – he provides an impartial, diverse and highly experienced voice.
More Steve Clarke

Steve Clarke

Steve is the professor of “BuyOligy”, as well as a sales mentor, author, and inspirational business speaker.
Steve is one of the country’s leading experts on grassroots sales and marketing strategies. An exceptional business mentor and sought after motivational business speaker who draws upon his own first hand experiences. Steve is not “yet another theorist or a guru”, but someone who has “been there and done it”.
More Tom Peters

Tom Peters

Tom is one of the world's leading management thinkers.
Tom is the co-author of ‘In Search of Excellence’, the book that changed the way the world does business and is often cited as one of the best business books around. Sixteen books and almost thirty years later, Tom is still at the forefront of the management guru industry. Whilst some ‘gurus’ keep on repeating the same mantras year-in, year-out, CNN stated that Tom is one man that is constantly re-inventing himself and finding the newest ways to help business.
More William Butler-Adams

William Butler-Adams

Will Butler Adams is the Managing Director of Brompton Bicycles LTD.
Will Butler-Adams joined Brompton Bicycles in 2002, became a director in 2006 and took over as the MD in 2008. Over that period the company has grown from a £2million turnover with 27 staff to one of over £25million turnover with over 240 staff.