Customer Service speakers
Talent Agents for Customer Service relationship management engaging listening understanding product knowledge sales feedback learning motivated, engagement
One of the UK’s most popular motivational business speakers - Adrian delivers powerful messages on behalf of clients in a completely unique and truly unforgettable, fun way.
Drawing on his vast amount of practical experience as a motivator, high performance team builder, leadership, behavioural change and customer service expert, Adrian takes audiences on an emotional roller coaster ride as he brings to life a whole new world of motivational terminology and characters that everyone can instantly identify with, take away and put to good use. A world not a million miles away where TNTs rule, SONAR is the key, Neg Ferrets and BLOATERS reside, Planet Complacency is to be avoided and Sleepwalkers are woken - all of whom you will no doubt instantly recognise!
Alan is an expert in sales, retail, change, and customer service.
Alan is an international business consultant and non-exec board director working with blue-chip organisations across the spectrum of industry: in Financial Services, FMCG, Hospitality, Industrial, IT, Motor, Retail, Telcos, Tourism, Travel and others. With 30+ years of front line board level experience – he has lots of no-nonsense expertise with lots to say.
Allan Leighton is the former CEO of Asda.
Allan Leighton is an English businessman, former CEO of Asda and former non-executive Chairman of the Royal Mail. He is currently the CEO of the Danish jewellery company Pandora.
Allyson Stewart-Allen is the Founder and CEO of International Marketing Partners.
Allyson Stewart-Allen is a renowned marketer, whose expertise in brand internationalisation is sought by leading businesses globally through her consultancy, publications, appearances, mentoring and corporate education.
Anders is known as the former President of Bang & Olufsen.
Anders Knutsen is the former President of Bang & Olufsen. Anders headed the Personnel and Working Environment Department for three years, before moving up through the company. In 1992 he was appointed President and CEO, a position he held for 11 years. His main achievement was to help turn the company into a thriving business “without destroying the heart and soul”.
Andrew McMillan specialises in employee engagement, customer experience and the leadership required to create the link between the two.
Andrew McMillan spent 28 years working for the John Lewis Partnership, starting as a management trainee to becoming responsible for customer experience across the department store division. Andrew's aim is to make individuals and organisations happier and more fulfilled through a sense of collective purpose, so they engender trust, loyalty and advocacy from their customers while becoming more productive and, as a consequence, more profitable. He helps organisations join up their own internal dots to create their unique link between employee engagement and consistently great customer experience.
Anne Lise Kjaer
Anne Lise Kjaer is a leading global futurist. She delivers out-of-the-box thinking and is an extremely sought after inspirational speaker.
Anne Lise Kjaer specialises in future trends and their impact on tomorrowʼs consumer behaviour and needs. She manages a wide range of client briefs, from corporate presentations to customised trends research. Kjaer is renowned as a motivational speaker and her inspiring presentations communicate concepts in a stimulating and engaging format.
Barbara Cassani has held a number of leadership positions in consumer services throughout her career – from big corporations, to a start-up company, to founding London’s bid to host the 2012 Olympic Games.
Ms Cassani is a regular speaker and commentator on leadership and managing for growth. She is known for her straight-talking approach to leadership that keeps the focus on clear objectives and building teams.
Baroness Dido Harding
Baroness Dido Harding is the former Chief Executive of the TalkTalk Group.
Baroness Dido Harding was Chief Executive of TalkTalk for seven years, growing the business in one of the most competitive, fast-moving markets, dominated by big players. As well as turning the company around from being Britain’s most complained about telecoms operator into an award-winning service provider, she also took a very visible public lead when TalkTalk were subject to a high profile cyber attack.
Brent Hoberman is best known for founding the website lastminute.com
Brent Hoberman shot to fame as one of the bright young faces of the 'dot-com' boom, when he co-founded lastminute.com. Unlike many of his contemporaries, Brent's venture survived after the boom subsided, and he has strengthened and broadened his company since. Operating across multiple markets, lastminute.com has established approximately 13,600 supplier relationships and over 10 million subscribers.
Bruce Dickinson is the lead singer of Iron Maiden, a commercial pilot, brewmaster, entrepreneur and creative business thinker.
Bruce delivers world-class speeches to corporations around the globe. He compares the challenges of operating in the world of rock music and commercial aviation with those in the business world; from teamwork, forward planning and the ability to learn from setbacks and move on successfully. Bruce’s speeches are a whirlwind of ideas and inspiration that will energize and intellectually refresh listeners with a world-class delivery of the spoken word.
Chris Brindley MBE is a prominent UK Business Leader, Chairman of GreaterSport Manchester and former MD of Metro Bank.
Chris is a leading authority on Sales Management, Customer Experience, Employee Engagement & Satisfaction particularly within organisations where change is on the agenda.
Chris Roebuck specializes in ameliorating business productivity and performance through increasing the efficiency of entrepreneurial leadership.
Chris Roebuck specializes in showing individual leaders and organisations how performance can be increased to add value, serve customers better, build brand and boost bottom line by 10% + for no cost using knowledge they already have.
Colin Shaw is the CEO of the company Beyond Philosophy.
Colin Shaw is without question a world leader in Customer Experience. Since 2002, Colin has helped shape the whole industry with his four-bestselling books and thought leading work.
Colletta Smith is the BBC’s Cost of Living Correspondent, working across the BBC's main news outlets. She travels the UK explaining the changes and challenges for all of us in how we make and spend our money.
Colletta Smith has worked for the BBC for the past 10 years, living and working in Belfast, Glasgow and Manchester. Colletta has reported for radio and TV at a national and UK level in the fields of business, economics and consumer affairs, covering everything from the euro-zone crisis, to illegal teeth whitening.
David Clive Price
David Clive Price PhD is an international bestselling author, speaker and CEO advisor.
David Clive Price is a global executive coach who is passionate about leadership and management development, talent and engagement, he brings 30+ years experience of senior leadership coaching, strategic advisory and change management roles to his delivery of global leadership programs.
David Magliano played a lead role in two of the highest-profile campaigns of recent times as Director of Marketing of the London 2012 Olympic bid, and as Director of Commercial and Marketing for the England 2018 FIFA World Cup bid.
In July 2017 David was appointed by Warner Bros and the Blair Partnership (agents for JK Rowling) in what is set to be a landmark role leading digital innovation across the Wizarding World franchise, including Harry Potter and Fantastic Beasts. Prior to that David was Managing Director of Membership, Marketing and Consumer Revenue at the Guardian, responsible for all reader revenue. David played a key role in two of Britain's most high-profile campaigns: Director of Marketing at the London 2012 Olympic bid, and Director of Commercial and Marketing at the England 2018 FIFA World Cup bid.
Duncan is best known for his focus on a unique value proposition where professionals learn to brand themselves based on what they are worth rather than what they cost.
Duncan is CEO of Pareto Systems, a leading business development firm for professionals and corporations in knowledge-for-profit industries. Duncan is also an industry author and has published several books including the best-seller: BREAKTHROUGH Business Development, Take Your Business to The Next Level. As a speaker in high-demand, Duncan travels extensively throughout North America and around the world, conveying dynamic and fact-rich presentations. Duncan has a way of leaving his audience excited about implementing his processes that have been proven to pave the way to meaningful and measurable results in both their personal and professional lives.
Fleur Sexton is the UK Businesswoman of the Year 2017/2018 and has recently become the Deputy Lieutenant of the West Midlands representing Her Majesty's Lord-Lieutenant of West Midlands.
Fleur Sexton is an inspirational Businesswoman who is the founder of PET-Xi Training, a high-energy training specialist whose multi-award-winning training teams have, since 1995, worked to help over 150,000 people identify training goals and unlock their potential. Starting from humble beginnings, Fleur has built up a company from her bedroom into a multi award-winning company and is now dedicated to motivating women to find their voice and fulfill their potential.
Geoff Burch is an internationally renowned and highly motivational business speaker, television presenter and author.
The leading authority on sales, customers, leadership and change, Geoff is a best-selling author and business guru. Recently voted ‘Business Communicator of the Year’ by the UK Speechwriters’ Guild, Geoff is considered to be one of Europe’s most exciting and motivational experts.
Geoff is an acclaimed international marketing and customer service speaker and published author.
Geoff is the creator of 'Celebrity Service' and ‘Observational Marketing’. He is also the author of OMG (Observational Marketing Greats) and an multi-award winning keynote speaker who has inspired audiences around the world including North America, South Africa and Asia.
Harriet Green OBE is a global executive who has led business transformations on four continents.
Harriet Green OBE has a proven track record for developing and implementing strategies for profitable growth and increasing shareholder value in global technology, logistics, travel and consumer sectors. Harriet received her OBE for services to electronics in 2010.
Jo Fairley co-founded the pioneering and world famous chocolate company, Green & Black's.
Jo Fairley is co-founder of the pioneering organic chocolate company Green & Black’s, which has gone from a niche organic and Fairtrade brand to a global chocolate name - voted ‘Coolest Food Brand in the UK’ for the sixth year running, by Coolbrands. Engaging and passionate, Jo never fails to inspire – and is always happy to network with attendees, offering more direct input to individuals.
John Moore is the former Starbucks Marketing Executive.
John was instrumental in Starbucks’ growth from a single premises in Seattle to a colossal global brand. He then headed marketing at Whole Foods Market. Given the value of word-of-mouth to any successful brand, John emphasises the need to use social media to engage fully with your customer base.
John Petter is the Chief Executive of BT Consumer.
John Petter is the head of BT’s Consumer division and specialises in consumer proposition development, marketing and commercial strategy and call centre management.
Justin King CBE
Prolific retail business leader and advisor, former CEO Sainsbury's and now Vice Chairman Terra Firma.
With over thirty years of experience working in and leading large businesses, Justin brings in-depth knowledge of retail transformation and operations as well as a good historic understanding of the M&S business and values. Justin is currently Vice Chairman of Terra Firma, where he acts as an adviser to the General Partner. Prior to this, Justin was the CEO of Sainsbury’s between 2004 and 2014, where he led the business through a major turnaround which led to nine years of profit growth. Before joining Sainsbury’s, Justin was Head of Food at Marks & Spencer where he was one of the pioneers of the development of the Simply Food business. He held prior roles at Asda, Haagen-Dazs, PepsiCo and Mars and was a board member of the London Organising Committee of the Olympic and Paralympic Games. Justin was also a member of the UK Prime Minister’s Business Advisory Group.
Ken Blanchard is an author and management expert.
Few people have influenced the day-to-day management of people and companies more than Ken Blanchard. A prominent, sought-after author, speaker, and business consultant, Ken Blanchard is universally characterized by his friends, colleagues, and clients as one of the most insightful, powerful, and compassionate individuals in business today.
An extraordinary leader who led iconic brands Porsche, BMW and Lamborghini to unprecedented levels of success before creating global businesses from scratch.
As a CEO, chairman, founder and investor Kevin has enjoyed success in sectors including automotive, data, technology, manufacturing, brand marketing and professional services. He has repeatedly led teams to achieve extraordinary performance in companies ranging from 7 to 7,000 employees. One recognised as the best private equity investment of the year, another nominated as the World’s 7th most innovative company. Passionate about the development of leadership skills he is frequently sought to reinvigorate teams and companies.
Award winning entrepreneur Lena Bjorck, Managing Director of Alexander and Bjork.
Inspirational speaker and adversity and resilience role model, Liz Jackson appeared on Channel 4's Secret Millionaire and founded and led the telemarketing business Great Guns.
Liz Jackson is an inspirational figure with an extraordinary story, as many would have discovered when she was featured in Channel 4’s ‘Secret Millionaire’. Honoured by Her Majesty the Queen, Liz was awarded an MBE in the 2007 for services to business, and in 2012 she was bestowed with an honorary doctorate by Staffordshire University for her business achievements and for inspiring others.Liz is also an accomplished author, having published her book StartUp! which provides invaluable help and advice to entrepreneurs everywhere.
Lord Alan Sugar
"Pan Am takes good care of you. Marks & Spencer loves you. Securicor cares. I.B.M. says the customer is king. At Amstrad, we want your money!" Highly successful entrepreneur and self-made millionaire and heads up the UK's famous Apprentice on BBC
When thinking of Lord Alan Sugar it is difficult not to imagine the dreaded words ‘you’re fired’. However, it’s good to learn that although he doesn’t mince his words and definitely doesn’t suffer fools gladly, Lord Sugar is actually a considerate man and a philanthropist. He says what he means and can come across as abrupt at times, but his sense of humour is evident, as is his genuine desire to improve both the business and life experience of others.
Lord Digby Jones
Communicate, Communicate, Communicate 'In a fiercely competitive world we should not compete on cost along but on our ingenuity.' Baron Jones of Birmingham is renowned for his lifelong experience of business and values and his opinions
Lord Digby has been at the forefront of Britain and International trade and investment for decades. He is a business ambassador of UK Trade & Investment, Former Director General of the CBI and Former Minister of State for Trade and Investment. He is an engaging speaker and valuable mentor.
Maria Kempinska is the CEO and founder of Jongleurs Comedy Clubs.
Maria Kempinska is an award-winning businesswoman, a mother of two and a tireless charity worker.
Mark Palmer is the Marketing Director for Pret A Manager.
The former Marketer of the Year now advises other rapid growth consumer businesses. Mark advocates outsourcing to increase speed, investing in brand as opposed to machinery. He also argues that nobody should be afraid of niche markets.
Mary Portas is an English retail consultant and broadcaster, known for her retail- and business-related television shows, and her appointment by David Cameron, the British Prime Minister, to lead a review into the future of Britain's high streets
Retail expert Mary Portas is probably the UK’s foremost authority on retail and brand communication. As founder of one of London’s most respected retail & brand communication agencies, Yellowdoor, Mary is recognised throughout the trade as the Queen of Shops.
Matt Watkinson is best known for being an internationally renowned author, speaker and consultant on customer experience and strategy.
Author of The Ten Principles Behind Great Customer Experiences, winner of Management Book of the Year 2014. Author of The Grid: Decision-making tool for every business, published in 2017 and shortlisted for 2019’s Management Book of the Year.
Professor Merlin Stone is one of the UK's most experienced consultants, researchers, lecturers and trainers in managing customers.
Professor Merlin Stone is one of the UK's top experts in marketing, customer management and customer insight. After a long career in management, research, management consulting and universities, he now runs his own consulting, research and training practice.
Michael Hay is a former IKEA Creative Director.
Former IKEA Creative Director Michael looks at the lessons the furniture giant can teach from embracing creative thinking and simplicity to maintaining a customer focus.
Michael is a global speaker on sales, change and strategy and has been hugely successful in presenting all across the planet.
Over his speaking career, Michael has successfully presented at over 2500 conferences in the last 15 years as a speaker at events around the world. As a professional speaker Michael shows audiences how to clearly understand the future of their own role in business, the changing requirements of the workplace and how to connect more with their company and colleagues.
Patrick Harris is an inquisitive minded problem-solver and a recognised expert in foresight, innovation and strategy.
Patrick has helped household names in business, NGOs and a range of government departments and ministries to be innovative in their responses to opportunities and challenges.
Rajat Paharia is widely known as the father of gamification.
Rajat Paharia is often referred to as the father of gamification and founded the company Bunchball in 2005.
Ramona Nicholas is a “Dragon” on the Irish Dragons Den.
Roman Nicholas is a self-made, award winning entrepreneur with an interest in retail.
Richard Reed is an entrepreneurial business speaker and co-founder of Innocent Smoothie Drinks.
Richard Reed is the co-founder of Innocent drinks, the UK’s fastest growing food and drinks company and the no.1 smoothie brand in the UK.
Rita Clifton CBE is a speaker, writer & practitioner on all aspects of brands, branding and business leadership.
Rita Clifton CBE has been called ‘Brand guru’ by the Financial Times and ‘The doyenne of branding’ by Campaign magazine. She is a writer, keynote speaker, conference chair & practitioner on all aspects of brands, branding and business leadership.
Rupert Gavin is the former CEO of Odeon Cinemas.
Rupert Gavin is the former CEO of the Odeon Cinema Group, the largest cinema group in Europe. Prior to that he was head of BBC Worldwide, responsible for all their commercial activity whilst overseeing a huge and controversial programme of diversification.
Shaun Smith has been a key catalyst in expanding management attention from the narrow focus on customer service to the much wider and strategic issue of customer experience.
Shaun Smith has developed some of the latest thinking and practice around this subject, helping organisations world-wide create a compelling customer experience that achieves brand differentiation and long-term customer loyalty.
Sigi Osagie is a leading expert on effectiveness in Procurement & Supply Chain Management. He helps organisations and individuals achieve enhanced performance growth to accomplish their business and career goals.
Sigi has extensive leadership experience across most Operations and Supply Chain areas, and previously held senior executive and board roles with several blue-chip multinationals and SMEs. Today Sigi works as a writer, speaker, business adviser and coach, drawing on insights from his atypical life journey and career success to inform and inspire others.
Sir Stelios Haji-Iannou
Sir Stelios Haji-Iannou is best known for founding easyJet.
Sir Stelios Haji-Ioannou is a British entrepreneur of Greek origin, resident in Monaco. Stelios is the founder of easyJet, a low-cost airline and the Stelmar shipping line. EasyJet's foundation in 1995 marked the beginning of a series of ventures marketed under the "easy" brand, managed by easyGroup and chaired by Sir Stelios.
Stephen is a world leading business adviser and analyst.
A consultant to FTSE 100 and multi-national companies in the UK, USA and beyond at CEO level, Stephen is well placed to provide commentary on business, economic and business trends and offer insightful perspectives on the changing nature of the world economy and corporate world. Stephen talks both in the capacity of an advisor to businesses and from the perspective of a business owner and someone who has set up and sold businesses in the past – he provides an impartial, diverse and highly experienced voice.
Tim is the founder of the Bright Ideas Trust and an award winning author.
Tim is a speaker who is passionate about the power of business. Whether it be creating wealth and employment or changing the world, Tim believes that business is the catalyst of modern change. As the founder of the highly successful Bright Ideas Trust enterprise charity, owner of his own small business and co-author of one of Amazon’s Top 10 business books for 2010, ‘What’s Your Bright Idea?’
Tim Wade is an international Speaker and Consultant and Founder of CX Lab, marketing leader and passionate about behavioural sciences.
Described as engaging and thought-provoking Tim is a recognised international speaker on customer experience and marketing. As a passionate, intelligent speaker Tim will inspire audiences to think bigger and bolder about their customer experience and brand strategy.
Tom is one of the world's leading management thinkers.
Tom is the co-author of ‘In Search of Excellence’, the book that changed the way the world does business and is often cited as one of the best business books around. Sixteen books and almost thirty years later, Tom is still at the forefront of the management guru industry. Whilst some ‘gurus’ keep on repeating the same mantras year-in, year-out, CNN stated that Tom is one man that is constantly re-inventing himself and finding the newest ways to help business.
Owner of fashion brands Hawes & Curtis, Ghost and Low Profile Holdings and now a Dragon’s Den investor.
Touker Suleyman has 40 years' retail and manufacturing experience and is best known as the founder of quintessentially British menswear brand, Hawes & Curtis and the man credited with reinventing the seminal 90s womenswear label, Ghost.
Will Butler Adams is the Managing Director of Brompton Bicycles LTD.
Will Butler-Adams joined Brompton Bicycles in 2002, became a director in 2006 and took over as the MD in 2008. Over that period the company has grown from a £2million turnover with 27 staff to one of over £25million turnover with over 240 staff.